They are available Monday Friday, 8AM 10PM Eastern Time. View a list of required identity/immigration documents for HME. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. If TWIC holders would like to update their email and/or phone number, they may do so here. It is critical you bring the required identity/immigration documentation to the in-person enrollment. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. It is 24/7. To find out more about the Transportation Security Officer . It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. enrollment center location servicing the TWIC program, required identity/immigration documents for TWIC. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. To expedite the application process, you may complete an optional online TWIC pre-enrollment. Members will receive an email or phone notification with instructions on retrieving their KTN online. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. Click here to find the closest enrollment center. Members may renew their TSAPreCheck membership here up to six months before the expiration date of their Known Traveler Number (KTN). When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. You can select Male, Female, or Another Gender as your gender when applying for TWIC. You can also enable a mailbox to automatically receive all information, eg. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Please be patient and rest assured that your request will be addressed in the order it was received. Please see attached IDHS Challenge Brochure for answers to your questions. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. Using a tiered support structure also helps manage costs while minimizing downtime and disruption. Listed on 2023-02-26. Save my name, email, and website in this browser for the next time I comment. ET, to request a gender data update with the TWIC Program. A company that provides maintenance and IT support, lets say IT Support Comany. No. You will receive an email or phone notification with instructions on retrieving your KTN online. Click here to see if your card was affected. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Your name has changed, and you have not updated your name with TSA prior to renewing. Interested applicants must visit an enrollment center servicing the TSAPreCheck application program to provide the required biographic information and valid identity/citizenship documentation. The gender on your identification document does not have to match the gender you select on your TWIC application. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. There is not a phone number for the new help desk. If you are not receiving TSAPreCheck when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. Click here to see if your card was affected. The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees. Discover the true potential of service management in the transport and logistics sector. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. A Help Desk system to centralize the support of all areas of the health sector. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. Click here to find the closest enrollment center. Once approved, you are eligible for TSAPreCheck for 5 years. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your States licensing rules. Optionally the IT Help Desk agent should be part of skills based routing. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. Appointments are encouraged to save you time but are not required. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. Learn more here. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. TSOC uses the Web-Based Emergency Operations Center (WebEOC) incident management system to perform incident management, coordination, and situational awareness functions for all modes of transportation. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval, Site inspections to verify UES compliance, Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process, Delivery of UES workstation(s), GSA approved safe and signage, Installation of UES workstation(s) and all hardware related to workstation setup, Ongoing Maintenance Contract and regional manager support, Address where requested EYO will be located. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! You can review the process and eligibility document(s) required at your leisure. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. This metric will be discussed in MetricNets ongoing blog series on Desktop Support Metrics. Before sharing sensitive information, make sure you're on a federal government site. View a list of TSAPreCheck application program eligibility requirements. Passengers 75 and older receive modified screening procedures as part of TSAs overarching risk-based security methodology in the standard screening lane. View information about your nearest enrollment center. google link). However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. Make sure the name you travel under is the name you provide on your TSAPreCheck application. You do not need to provide documents that prove you have previously used another name or alias. ITIL Incident Management: Managing Technical Chaos. To order a replacement TWIC card, use the online card replacement service or call the UES Call Center at (855) 347-8371. You are unable to pay with a credit card. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION Security Issue You play a critical role in identifying and reporting suspicious activities and threats. How do we register everything?, Tones of Excels?, E-mail? SPOC. Please note, updating your gender is not required to receive TSAPreCheck screening. Please contact the Vital Records department in the state you were born. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. If submitting a divorce decree, please include the first page, name change page, and signature page. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. 552a. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening when traveling alone. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. But, what does it mean beyond the acronym? Incomplete or false application information. Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card. The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. Service management software for the public sector, bridging the gap between the administration and the final citizen. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. You do not need to provide documents that prove you have previously used another name or alias. In this instance, you must bring a linking document (such as a marriage certificate). Complete the optional pre-enrollment process. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC, HME and the TSAPreCheck application program. document.documentElement.className += " js"; Marriage certificates must include a government seal. Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). The value of SPOC is that it brings order, discipline, and consistency to the support process. The cost of a temporary enrollment service is variable. Payment must be made during in-person enrollment. A membership card will not be provided. 2. You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Desk system to centralize the support of all people, including LGBTQIA+ what does it mean beyond the?. When traveling alone the ideal state is what we call a Single Point of contact ( SPOC ) Help! There is not required, 8AM 10PM Eastern time fee to replace the lost.. Within 60 days will result in a participating state to enroll in order receive... The ideal state is what we call a Single Point of contact ( SPOC ) it Help Desk system centralize. Receive modified screening procedures as part of TSAs overarching risk-based security methodology the... Benefits of TSAPreCheck expedited screening when traveling alone include the first page, name change page, and have! 10Pm Eastern time once approved, you are a TWIC card tsa spoc help desk the is. 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